Wipro Off Campus Jobs 2024 : Wipro Announced a Virtual Off Recruitment for Hiring a Freshers Candidates . Interested Jobseeker can go through this Job post to know further details about Wipro Hiring 2024 and Apply to the Wipro Recruitment 2024 through the Registration link available at the end of this post. The more details about Wipro Off campus Eligibility Criteria and Recruitment Pattern 2024 are discussed below.
About Company :Wipro is a leading global information technology, consulting and business process services company – and we empower our customers, colleagues and communities to thrive in an ever-changing world. From building sandcastles to skyscrapers, launching spaceships to launching moonshot ideas – our ambition allows us to find a way to achieve the seemingly impossible.
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Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to €˜differentiate at the front€™ and €˜standardize at the core€™ through technology interventions.
Wipro Off Campus Jobs 2024 Details :
| Company Name | Wipro |
| Website | https://wipro.com/ |
| Job Role | Management Trainee |
| Qualification | Any Degree |
| Experience | Freshers |
| Salary | Best in Industry |
| Job Location | Gurugram |
| Last Date | ASAP |
Wipro Off Campus Jobs 2024 Eligibility Criteria :
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
How to apply Wipro Recruitment 2024 for Freshers?
All interested and eligible candidates can apply Wipro Recruitment 2024 for Freshers drive by following link as soon as possible.
Apply Link :Click Here To Apply
Wipro Recruitment 2024 for Freshers – Frequently Asked Questions
How to apply forWipro Recruitment 2024?
To apply for the Wipro Off Campus Drive 2024, you have to check the official site of Wipro orhttps://fresheropenings.com/
Does Fresheropenings.com provide Wipro Recruitment 2024?
Yes, Fresheropenings.com provides Wipro Off Campus Drive 2024 Alerts continuously.
What is theWipro Selection Process?
Aptitude Test, Technical & Interview Rounds.
